BPO - Operations Solution Architect

Job Title: BPO - Operations Solution Architect
Contract Type: Permanent
Location: London
Industry: Banking & Insurance
Contact Name: Luke Skinner
Contact Email:
Job Published: August 30, 2021 16:01

Job Description

A leading consultancy with an incredible brand is looking to drive growth across their BPO / BPS business function with 2 x Senior Manager roles, across both wider Financial services and Insurance.

They are looking for candidates who possesses strong business understanding; this role is NOT technical solution architect role.

Key Responsibilities:

  • Development and ownership of the complex, multi-tower solutions underpinning compelling proposals that maximise the company’s competitive position in the BPO space
  • Setting the direction of each bid including developing the solution strategy in close consultation with the Sales lead
  • Articulation of the solution in clear, concise language that the customer understands
  • Ensuring alignment of the solution to the customer’s buying criteria
  • Collaborate with other architects from the company’s BPO organization, including delivery, mobilization, technology etc., to plan and architect the overall delivery architecture and capabilities and produce a coherent solution
  • Relationship management with customers and partners at all levels of their organisations
  • Accountability for the costs associated with the proposed solution and the capture of these within a cost model
  • Leading the internal Solution and Delivery approval processes, ensuring appropriate briefings and stakeholder management activities have been undertaken in advance of formal approval gates

Key Requirements:

  • Significant experience (>7 years) of working as a BPO solution architect leading complex, multi-tower and high value solution development opportunities particularly within the Financial Services Industry, and specifically Banking. This should cover some or all of: Core banking, Credit Services and/or Payments.
  • Experience of working within a variety of BPO service areas such as customer services, finance and accounting, and sales as well as Financial Services.
  • Experience of Banking services in some/all key European markets, specifically France, UK, Italy
  • Proven contribution to successful sales opportunities.
  • Ability to write concisely and positively to sell the benefits of a solution.

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